Return Policy

1. Overview

We want you to be satisfied with your order. If for any reason you are not completely satisfied, we offer a 30-day return window from the date of delivery, subject to the conditions described in this policy.

As a Canadian consumer, you are also protected by the consumer protection legislation applicable in your province. This policy does not limit your statutory rights.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The return request is made within 30 days of the delivery date.
• The product is in its original, unopened packaging.
• The product has not been used, damaged, or tampered with.
• You have proof of purchase (order confirmation or communication from our team).

We are unable to accept returns of opened products due to the nature of dietary supplements and applicable health and safety regulations, unless the product is defective or incorrectly supplied.

3. Non-Returnable Items

The following cannot be returned:

• Opened or used products.
• Products returned after the 30-day window.
• Products that have been damaged after delivery due to misuse or improper storage.

4. Defective or Incorrect Products

If you received a product that is defective, damaged during shipping, or different from what you ordered, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost to you, including any return shipping charges in such cases.

5. How to Initiate a Return

1. Contact us at callbackask-@xiphrannauxla.world or call +1 587 680 0611, providing your order details and the reason for your return.
2. Our team will review your request and, if approved, provide you with instructions for returning the product.
3. Pack the product securely in its original packaging and ship it to our address using a trackable shipping method.
4. Once we receive and inspect the return, we will process your refund or replacement within 5–10 business days.

6. Return Shipping Costs

For standard returns (change of mind, etc.), the cost of return shipping is the responsibility of the customer. We recommend using a trackable service, as we are unable to accept responsibility for items lost during return transit.

For defective or incorrectly supplied products, we will cover the cost of return shipping.

7. Refunds

Approved refunds will be issued via the original payment method used for the purchase, within 5–10 business days of receiving the returned product. You will be notified by email once your refund has been processed.

Shipping charges paid at the time of the original order are non-refundable for standard returns, unless the return is due to our error.

8. Cancellations

Orders may be cancelled before dispatch. To request a cancellation, please contact us as soon as possible at callbackask-@xiphrannauxla.world or +1 587 680 0611. Once an order has been dispatched, it cannot be cancelled and the return process described above applies.

9. Consumer Rights Under Canadian Law

This Return Policy is in addition to and does not limit any statutory consumer rights you may have under the laws of your province or territory. If you believe you have additional rights under applicable consumer protection legislation, please do not hesitate to raise this with us.

10. Contact

For any questions or to initiate a return, please contact us: